The only thing we will do is change the background, so if you want to edit the photo and remove red eye before you send us it you can. We don’t touch the people in the photo, only the background/hair adjustments
Just open a ticket saying ‘Duplicate Missing’ provide your order number and what ID was missing and we will look into it.
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We will never scam anyone. If you have truly not received your ID we will send you a new one, or in some cases we’ll refund you. Most people try and take advantage of this by claiming they haven’t received an ID but truly have which makes the ‘refunding’ option not the first choice for us. This is why we provide tracking most of the time.
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If you need your shipping address changed, make sure your ID has NOT been shipped yet. If it has we can’t. But if it hasn’t we can. Please supply your order # and the new shipping information, title the support ticket with ‘Shipping Address Change’ and we’ll do it ASAP.
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If you have not received your ID please let us know, if it say’s shipped please wait at least a week before you come to us saying you have not received it. We generally provide tracking, but sometimes we can’t as were on a short supply of tracking stickers. Please supply your order number, date ordered and all the info you can supply.
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We use the exact information that you supply on the form, we do not manually change ANYTHING. So if you mispell something by accident, we don’t know. We have everything automated so we don’t check it. We use what you put.
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This happens sometimes due to so many orders happening at once and our system is trying to process them all at once and check thousands of bitcoin addresses. Please try again shortly as we are working on a fix for it.
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This means your payment is received and your ID will be worked on shortly, usually going to a ‘Completed’ Status or a ‘In Progress’ Status.
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Completed means your ID is ready to print and ship, it should be out of the completed status and posted to ship within a few days.
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Please make sure the image you’re uploading is a .jpg, or a .png and make sure they’re lowercase which might help.
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If you want to be a reseller we can give you amazing prices, but you must be able to bring in 10 IDs/Week. Just let us know.
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Please.. the Group Rates are listed on the website. That’s the lowest we will go unless you’re going to order 20+.
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Stand against a wall, solid color. Wear clothes that contrast well, get your shoulders and face in it. Make sure its in a bright room, use HQ picture and make sure your hair isn’t messy.
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If you ordered with Bitcoin and your payment still says pending please submit a ticket and provide your order number, bitcoin address and other useful information. Bitcoin payments should be confirmed right away.
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There is a shipping price, of $15 to cover priority mail. At the moment the shipping price on our website is disabled. So it’s free at the moment, it will be enabled sometime soon though.
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Now, you wait for us to get back to you and process your order. We usually try to process orders the same day, and send them out the next day. It can sometimes take 2 days to be sent out. As soon as were done, we will ship it
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We have several different methods for shipping, including but not limited to: USPS, Fedex, UPS and DHL
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We accept Bitcoin, World Remit , We also Accept WU, refer to our ‘how to pay’ section.
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DO NOT BEND YOUR ID! The “Bend Test” is not an actual method. Sure it will bend, but you shouldn’t do it! We will not offer replacements because you put a crease in your ID from bending it. This happens to real IDs as well.
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